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General Questions

What is KINGS UNITED?

KINGS UNITED is a licensed business entity regulated by the U.S. Financial Crimes Enforcement Network (FinCEN) that provides prepaid card services supporting cryptocurrency payments like USDT. We offer virtual and physical cards accepted globally at over 100 million merchants.

What is KINGDOM?

Kingdom is a decentralized digital kingdom initiated by KINGS UNITED. It is committed to building a digital pure land that integrates Web2 and Web3 on the blockchain in advance based on PAYFi at a time when AI intelligence is growing rapidly and the concept of human commercial assets is changing rapidly. It promotes the rapid flow of information, assets, identities, and credit around the world, surpasses the traditional identity system, and creates a 'digital nomad' kingdom for the global human beings.

Kingdom will become a highly developed intelligent digital kingdom in the future. All user behaviors, contributions, and operations will be continuously improved with the kingdom, fully preserved on the blockchain, and gradually managed by AI Agent and smart contracts to ensure credibility, security and intelligence. By connecting the identities, assets, and behaviors on and off the blockchain, Kingdom can gradually establish a new digital identity and credit system that integrates online and offline, providing corresponding asset and credit services to Kingdom residents in every corner of the world, and realizing the global flow of assets, identities, and credit.

Kingdom will be divided into five eras in the early stage: Athenian Era, Spartan Era, Corinthian Era, Syracusan Era, and Theban Era. After each milestone is completed, the Kingdom will announce the entry into the next era.

In the Athenian Era, Kingdom took the lead in launching Kings identity. Kings identity is the resident identity within Kingdom. After having resident identity, the user's on-chain and off-chain related assets and behaviors will be recorded and scored by the system, and the user will obtain a unique credit score, and therefore enjoy different rewards and rights.

What is King Identity?

We Believe That Economic Behavior Is One Of The Core Parts Of Human Behavior. Therefore, In The Early Stage, Kings Identity Will Establish A User Credit System With Human Economic Behavior As The Core. Users Who Obtain Kings Identity Will Obtain A Real Bank Card Kings United Prepaid Card Issued By Kings United Holding Limited. Users Can Directly Recharge Their On-Chain Assets (Such As USDT) Or Off-Chain Assets (Such As Us Dollars) Into Kings United Prepaid Card, And Use Kings United Prepaid Card To Directly Consume In The On-Chain Or Off-Chain World, So That They Can Quantify Their Own Economic Behavior In Kingdom And Gradually Build A New Identity And Credit System.

Kingdom Will Establish A Contribution Mechanism With Payfi And Creditfi As The Core. The More Users Consume, The More Ecological Points Rewards And Credit Can Be Obtained. The Higher The Subsequent Credit Value, The Higher The Ecological Points Pledge Reward Can Be Obtained. Finally, The Ecological Points Will Be Mapped And Issued As On-Chain Tokens To Complete The Ecological Closed Loop, So As To Truly Build A New Identity And Credit System In The World, And Realize The Global Realization Of Identity, Consumption, And Credit In The New System.

The Athens Era Is The Initial Testnet Phase Of Kingdom, Which Is Divided Into 6 Time Periods, A Total Of 12 Months. After Successful Completion, The Ecological Points Will Be Officially Launched And Mapped Into Tokens In Proportion, And Kingdom Construction Will Officially Enter The Spartan Era. In The Athens Era, All Users Who Have Obtained Kings Identity Will Receive Additional Ecological Points Bonuses For Consumption. This Bonus Is Mainly Used To Motivate Early Construction Residents, So It Will Decrease Significantly Over Time. The Earlier The Residents Participate, The Higher The Points Reward Will Be.

Ps: The Specific Token Time Will Be Determined According To The Development Of The Project, And December 2025 Is The Estimated Time. If The Project Develops Faster, We Will Launch The Token In Advance; If The Project Development Speed Is Not As Expected, The Token Launch Time May Be Appropriately Delayed.

What is PayFi?

PayFi is our unique rewards system that allows users to earn points back on purchases. Different card tiers offer different points back percentages, ranging from 0.5% to 24% depending on the card type and time period.

What is CreditFi?

CreditFi is our credit building mechanism within the KINGDOM ecosystem. Users can build digital identity and credit through their economic actions, with higher credit values yielding higher rewards from ecosystem point staking.

Card & Account

What types of cards do you offer?

We offer four card tiers: Virtual Card, Platinum Card, Black Card, and Kings Card. Each tier has different benefits, fees, and spending limits. Virtual cards are unlimited in quantity, while Kings Cards are limited to 8888 globally.

How do I apply for a card?

You can apply for a card by visiting our registration page at https://payfi.8.top/register?invite=mpj0r1. You'll need to complete the KYC (Know Your Customer) verification process to get approved.

What is the KYC requirement?

KYC (Know Your Customer) is a mandatory verification process required by financial regulations. You'll need to provide identification documents such as a passport or government-issued ID, and in some cases proof of address.

How long does card approval take?

Card approval typically takes 1-3 business days after completing KYC verification. Virtual cards are usually activated immediately after approval, while physical cards may take additional time for shipping depending on your location.

Can I have multiple cards?

Yes, you can apply for multiple cards. Virtual cards have unlimited quantity, while physical cards (Platinum, Black, Kings) have specific limits per tier as outlined in our fee schedule.

Can I modify the bound email?

Please use a common email for registration. After successful registration, a unique UID will be generated (e.g., 8888-xxxx-xxxx). Once the user completes real-name verification (KYC), the system will not support modifying the bound email.

What countries do you support?

Our services are available in 180+ countries worldwide. However, certain restrictions may apply based on local regulations. Please check our terms of service for specific country availability.

Is Kings United Prepaid card a credit card or a debit card?

Kings United card is a prepaid card officially authorized by MasterCard, VISA, UnionPay. Prepaid cards are the same as debit cards, except that debit cards are linked to your bank account, but prepaid cards need to be topped up, and in our product, you can top up with cryptocurrencies such as USDT, etc.

What payment channels does Kings United Prepaid Card support?

Currently, it supports Mastercard, Visa, and UnionPay International payments, covering hundreds of millions of merchants worldwide, and is in the process of integrating with other payment channels (such as American Express and JCB).

How does 3D Secure (3DS ) work?

3D Secure (3DS ) provides an additional layer of security for eCommerce transactions prior to authorization. It enables the exchange of data between the merchant, card issuer and, when necessary, the consumer, to validate that the transaction is being initiated by the rightful owner of the account.

How can I register for 3D Secure (3DS ) (formerly Verified by Visa)?

As a consumer, there’s nothing you need to register for 3D Secure (3DS ). Issuers (a financial institution, like a bank or a credit union) handle the authentication that 3D Secure (3DS ) provides. Your online transactions are secured through Visa and our enhanced security makes purchasing more seamless—while still protecting you from fraud. For 3D Secure (3DS ) pricing, please refer to the "KINGS Card Fee Schedule".

Fees & Limits

What are the card opening fees?

Card opening fees vary by tier: Virtual Card: 8.8 USDT, Platinum Card: 88 USDT, Black Card: 888 USDT, Kings Card: 8888 USDT + 8888 KING tokens.

What are the recharge fees?

Recharge fees are 3% for Virtual, Platinum, and Black cards, and 1.5% for Kings Cards.

What are the transaction fees?

Authorization successful: Transaction successful 0.5% per transaction, minimum 0.4 USD
Authorization Failed: The transaction was unsuccessful, but authorization has been performed. $0.10 per transaction.
Special regional additional fees: All cards will be charged an additional $0.5 per transaction fee when transacting in mainland China.

What are the ATM withdrawal fees?

ATM withdrawals are not supported for Virtual Cards. For Platinum, Black, and Kings Cards, ATM withdrawal fees are 2% + fixed USD 2 per transaction.

What are the spending limits?

Spending limits vary by card tier. For example, Virtual Cards have limits of $50k per transaction, $300k daily, and $3M monthly. Detailed limits for each card type are available in our fee schedule.

Are there annual management fees?

Yes, annual management fees apply: Virtual: 8.8 USDT/year, Platinum: 88 USDT/year, Black: 888 USDT/year, Kings: 8888 USDT/year. The first year's fee is waived for Virtual Cards if certain conditions are met.

What are the cross-border transaction fees?

Cross-border fees vary by card network and BIN. Some BINs offer free cross-border transactions, while others charge 1% + fixed 0.4 USD. Details are available in our fee schedule.

Payments & Transfers

Which cryptocurrencies do you support?

We primarily support USDT (Tether) for card top-ups and transactions. Other cryptocurrencies may be supported in the future as we expand our services.

How do I top up my card?

You can top up your card by transferring USDT to your designated wallet address within the KINGS UNITED app or web platform. Once the transaction is confirmed on the blockchain, the funds will be available on your card.

How long do top-ups take?

Top-ups are typically processed within 15-30 minutes after blockchain confirmation. Processing times may vary depending on network congestion.

Where can I use my KINGS UNITED card?

Your card can be used anywhere Visa, Mastercard, or UnionPay International are accepted - that's over 100 million merchants worldwide, both online and in physical stores.

Do you support PayPal, Apple Pay, and AllPay?

Yes, we support PayPal, Apple Pay, and AllPay for payments, providing seamless USDT payment experiences at supported merchants.

Can I use my card for online purchases?

Yes, you can use your virtual or physical card details for online purchases just like any other Visa, Mastercard, or UnionPay card.

What should I do if my transaction is declined?

If your transaction is declined, please check: 1) Sufficient balance on your card, 2) Transaction is within your spending limits, 3) Merchant accepts your card type. If issues persist, contact our support team.

What to do if transaction is canceled by merchant after payment?

Check IP environment: Use local IP matching the merchant's location (e.g., switch to target country IP via VPN) to avoid triggering risk control.
Contact customer support for appeal: Submit evidence (order number, payment screenshot) and explain IP fluctuations, request transaction restoration.
Retry transaction: Re-order after switching to a stable IP, close other network tools (e.g., proxy software) before ordering.
Refund timeframe:
Transaction cancellation refund: Funds usually refunded to original payment method within 1 business day.
Order refund: Requires merchant approval, typically processed in 1-3 business days (may delay for cross-border payments).

Security & Compliance

Are you a licensed financial institution?

The United States is one of the most cryptocurrency-friendly countries in the world and rigorously regulates all cryptocurrency entities registered within its borders through FinCEN (Financial Crimes Enforcement Network).

All In Fintech Limited (a subsidiary of Kings United Holding Limited) is a licensed business entity regulated by the U.S. Financial Crimes Enforcement Network (FinCEN), MSB registration number: 31000289207014. We strictly adhere to the rules set by FinCEN and have obtained relevant licenses for operating cryptocurrency services, including but not limited to services related to VISA, MasterCard card issuance systems, and digital currency exchange systems.

How do you protect my assets?

We use multi-signature cold wallets for asset storage, SHA-256 encryption for data protection, and bank-grade security measures. We also implement advanced risk control systems to monitor and prevent fraudulent activities.

What happens if I lose my card?

If you lose your physical card, contact our support team immediately to block the card and request a replacement. For virtual cards, you can freeze the card instantly through the app.

Do you share data with CRS (Common Reporting Standard)?

No, we do not share data with CRS, ensuring maximum privacy protection for our users.

What is your dispute resolution process?

For disputed transactions, we charge a dispute resolution fee of USD 30 per case. Our team will investigate and work with the relevant parties to resolve the issue according to card network rules and regulations.

What are the refund fees?

Refund fees are USD 2 per transaction. Refunds typically take 5-10 business days to process depending on the merchant and card network involved.

What is the solution for risk control issues?

Take Alipay as an example: When Alipay imposes risk control, contact customer service to submit virtual card proof, declare the purpose, and wait for unblocking.
Contact Alipay customer service: Alipay homepage → My → Customer service avatar → Online service → Human customer service.
Explain the problem: Clearly state "Unable to bind card/pay".
Submit proof: Provide card screenshot and declare it as a personal virtual card.
Wait for unblocking: Automatically lifted after system review.

Rewards & KINGDOM

How do I earn points back?

You earn points back automatically on every purchase made with your KINGS UNITED card. The percentage varies by card tier and time period, ranging from 0.5% to 24%.

What can I do with earned points?

Earned points are ecosystem points within the KINGDOM ecosystem. They can be used for various benefits including staking for higher rewards, and will eventually be mapped to on-chain tokens as part of our ecosystem development.

What is the KING TOKEN airdrop?

The KING TOKEN airdrop is part of our KINGDOM Noble Ranking & Rewards Plan, distributing 150,000,000 KING TOKENs to participants based on their engagement level and referrals.

How do I participate in the KINGDOM rewards?

You can participate by applying for a card and joining the KINGDOM ecosystem. Different noble ranks (Citizen, Viscount, Earl, Duke) offer different rewards based on direct referrals and team requirements.

What are the unlocking rules for airdrop tokens?

Airdrop tokens are unlocked through recharge, consumption, and referrals. The unlocking ratio decreases over time: 10:10 rapid release for the first 15M tokens, then 10:4, 10:2.5, and finally 10:2 for the remaining tokens.

When does the airdrop stop?

The airdrop stops at TGE (Token Generation Event). Early participants can lock in profits earlier by participating in the ecosystem activities.

Technical & Support

How do I download the app?

You can download the KINGS UNITED app from our website. We support iOS, Android, and web app versions. Visit our homepage for download links.

What if I forget my password?

Use the 'Forgot Password' feature on the login page to reset your password. You'll receive instructions via the email associated with your account.

How do I contact customer support?

You can contact us via email at info@8.top. Our support team is available during business hours to assist with any inquiries.
For more contact methods, visit 'About Us -> Contact Info'.

Where is your company located?

Our corporate address is: 418 Broadway, Ste R, Albany, NY, United States, 12207.

Do you have a referral program?

Yes, we have a referral program as part of our KINGDOM ecosystem. You can earn additional rewards by referring friends and building your team. Different noble ranks offer different referral rewards.

Where can I find your terms and policies?

You can find our Terms of Service and Privacy Policy at https://us.8.top/terms and https://us.8.top/privacy respectively.
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